https://www.ezyplugins.com/ezyguide/troubleshooting/

If there is no IP data, Country, Region data available – you are not connected to EZY API and a IP data source.

If a recent search or 404 is not listed – you must have blocked that particular search.

If the search results don’t appear relevant – is probably because of accurate – relevant alternatives to what was searched on.

If the layout on the front end display is poor – is probably due to a CSS clash and you may need to either change your theme or work on the CSS styling.